Refund & Cancellation Policy

1. Eligibility for Refunds

You are eligible to receive a refund if:

• You purchased a Vitals Buddy license within the past 14 calendar days; and
• You request a refund by emailing our support team with your order reference or checkout email.

2. How to Request a Refund

Requesting a refund is simple and takes just an email:

• Send an email to: hukambuild@gmail.com
• Subject line: Refund Request - [Your Order ID or Email]
• Include the email address you entered during Dodo Payments checkout or your Dodo order reference (found in your email receipt).
• (Optional) Briefly let us know why it did not work for you so we can improve future releases.

3. Processing & Payout Timeline

Once we receive your email, our team will review and approve your refund request within 24 to 48 hours.

Refunds are processed automatically through our Merchant of Record, Dodo Payments, directly to your original payment method (credit card, Apple Pay, Google Pay, or bank transfer). Depending on your financial institution, the credited funds typically reflect in your account within 3 to 7 business days.

4. License Deactivation

Upon issuance of a refund, the license key associated with your purchase will be revoked and will no longer activate or authorize new updates on your Mac devices.

5. Subscription Cancellation Notice

Vitals Buddy is sold strictly as a one-time payment of $5 (launch price). There are no recurring monthly or annual billing fees, hidden subscriptions, or automatic renewals. Because there is no recurring subscription, there is nothing you need to cancel to avoid future charges.

6. Chargebacks and Billing Assistance

If you notice an unfamiliar charge on your bank statement labeled “Dodo Payments” or “Vitals Buddy,” please reach out to us at hukambuild@gmail.com before filing a dispute with your bank. We are always happy to clarify your order details or issue an immediate refund without delay.

7. Contact Information

For all refund questions, technical assistance, or order lookup:

Vitals Buddy Customer Care
Website: vitalsbuddy.com
Email: hukambuild@gmail.com